OUR SERVICES

E-commerce

E-commerce is a major part of the retail sector and e-commerce logistics is a complex process in which customer satisfaction is key. Therefore working with a reliable logistics provider is vital to your e-commerce success.

OUR SERVICES

E-commerce

E-commerce is a major part of the retail sector and e-commerce logistics is a complex process in which customer satisfaction is key. Therefore working with a reliable logistics provider is vital to your e-commerce success.

Order Fulfillment Process

The NX Group covers all aspects of the e-commerce process and provides a complete solution to your e-commerce needs; offering a service direct to the consumer, incorporating delivery solutions to retailers and end-customers.

Working closely with our customers, we provide a bespoke solution to meet requirements by focusing on key e-commerce logistics aspects such as, platform integration, meeting customer expectations, presentation, returns, courier options and international deliveries. Our e-commerce team and your dedicated account handler are always on hand to assist with ensuring your brand experience is delivered.

Warehouse E-commerce Facilities

We understand the importance of keeping your goods safe and secure and our high security warehouse facilities boast a dedicated e-commerce section, which can also accommodate bespoke requirements.

This dedicated e-commerce area provides space for your goods, while allowing our pick and pack team access to the e-commerce IT systems, including printers for orders and address labels, in order to complete orders safely and efficiently. We are also fully equipped to deal with returns; meeting your customer requirements to allow for inventory and refund processing.

BENEFITS OF

Working with The NX Group

Complete e-commerce logistics solution

Dedicated e-commerce area within secure warehouse facilities

Experience in providing multi-channel services

WMS integration with a variety of e-commerce platforms

Regular communication and updates

Flexibility for fluctuations and seasonality

Returns and Reverse Logistics

Many of our customers require a multifaceted returns operation, including grading of goods for re-sale and re-work: from simple re-packaging to more complex testing of electrical appliances.

These services help make huge financial savings for you.

IT Systems Integration

Our Warehouse Management System (WMS) easily integrates with any e-commerce platform for the order fulfilment process, including standard integration with Shopify and others. The benefits of a simple integration result in an efficient fulfilment and quick turnaround for delivery of orders to the end-customer. We operate a barcode scanning system to ensure accuracy and efficiency throughout the process.

Our expert IT team are also on hand to discuss the IT and system integration aspects, as well as overseeing the whole project to ensure a smooth operation for your e-commerce requirements.

Contact us for more information

For more information about the e-commerce services The NX Group provide, please contact the team on 01604 217855 or email sales@thenxgroup.com

Pick and Pack Capabilities

Our experienced e-commerce team are on hand to manage all e-commerce orders. They are efficient in the pick and pack process and in getting goods out for delivery via various courier options to meet customer’s domestic and international delivery requirements. The team are available to answer your queries and provide regular updates on the order process.

Understanding Your Brand

We understand the importance of your brand and the brand experience expected by your customers. Ensuring our pick and pack process is in-line with your own branding is key for delivering to the end customer. Our team work closely with customers to understand the brand ethos in order to effectively deliver customer expectations.